Support Portal

Create tickets for support issues or ask system questions; your central location to communicate with our analysts.

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CaseWorthy
University

Access your online training and supplemental tools for all your CaseWorthy Products in one location.

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Ideas Forums

Submit your ideas for future development! See updates on each idea in real time and have direct access to engage with our Product Team.

 

Our Top Support Questions

I'm unsure who my point of contact is.

ACCOUNT MANAGEMENT:
Contact your Account Manager directly for questions regarding your contract, adding new licenses, enhancement requests or to escalate any concerns.

CUSTOMER SUPPORT:
Support tickets should be entered in the Support Portal. They will be assigned to a Support Specialist or Analyst who will communicate with you through the ticket. Ticket statuses can be viewed in the portal at your convenience. You can also update existing tickets with more information or questions as needed. 

How do I contact Support?

Login to the Support Portal


CaseWorthy
ServTracker
MediSked
What are your support hours?
Support Hours are:

7 a.m.- 6 p.m. MST (9 a.m.- 8 p.m. EST) Monday-Friday.

Please be aware that we are closed the following holidays – New Year’s Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the Friday after, as well as Christmas Eve and Christmas Day.

I'm unsure where to login to my CaseWorthy portal.

If you are a CaseWorthy client looking for your organization’s login page, we’re here to help! The best thing for you to do is get in touch with Customer Support. If you’re having a hard time finding that information, no worries—call us at (877) 347-0877 Option #1.

I need help logging into the Support Portal.

Login to the Support Portal

If you have never logged in before, click to “Sign Up”.

If you attempt to sign up and you receive a message saying you do not have access, contact your organization’s system administrator for access.

If you have an account but do not remember your credentials, select “Forgot Password”

If you still need help, email us at customersupport@caseworthy.com or call us at (877) 374-0877, Option #1.

How do I access CaseWorthy University?

Access CaseWorthy University

If you have an account but do not remember your credentials, select “Forgot Password”.

If you need an account or have any other questions, email us at training@caseworthy.com or call us at (877) 374-0877, Option #1.

How do I log into the ServTracker Support Site?

Login to Accessible Solutions Support

Many questions can be answered using the new Tech Support site. If you haven’t received a login to access the support site, email us at service@caseworthy.com to request one.