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Professional Services
Dedicated project managers and consultants helping you do more with CaseWorthy.
The CaseWorthy team is responsive and easy to work with. They ensure that any questions or issues are dealt with and always meet or exceed my expectations.
Our Services are Designed to Empower You Seamlessly at Every Step
You work hard to help people every day. So we work hard to make sure you have the support you need to get that work done.
CaseWorthy software is designed for ease of use and customizability, but every system and every worker could use more hands on deck. That’s where our ongoing support systems come in, from the planning stages, to launch day, and through the lifetime of our relationship with your organization.
With CaseWorthy, you’ll have the satisfaction of knowing you have a software tool that works. And we’ll give you the confidence that we have your back and understand the value, importance and urgency of what you do.
A Unique and Unparalleled Partnership with CaseWorthy
Implementations
During the implementation process we meticulously onboard customers to increase time-to-value with our products. We recognize that we are the first impression customers have of us, and we take this responsibility seriously.
Add on SOWs
Beyond initial implementation, we offer add-on services through Statement of Work (SOWs) to assist customers in expanding system use. These services cater to evolving requirements and facilitate expansion into new departments, ensuring our solution grows with each agency’s needs.
Growth Consultations
Our commitment extends beyond product use. We provide growth consultation services to help customers optimize their utilization of CaseWorthy products. This ongoing support ensures each organization leverages our products to their fullest potential, aligning with their evolving business objectives.
Dedicated to Delivering Exceptional Project Management and Consultative Services to Our Customers
Relationship Building
We aim to be trusted advisors, guiding clients in optimizing our products and fostering a lasting and mutually beneficial relationship.
Communication
We’re committed to clear communications, professional interactions, and warm, empathetic support, both verbally and in writing.
Consulting Acumen
Our goal is to align software solutions with the broader business objectives of the client. We work with internal teams to ensure our customers are getting exactly what they need.
Adaptability
We continually adapt to evolving client needs, new products, and updated features. We emphasize agility and a positive mindset throughout our process.
Collaboration
The most crucial part of a successful partnership is our ability to work as a team and collaborate across customers and internal teams.
Time Management
Our team’s success depends on effective time management as a team and as individuals. We’re committed to being intentional with our efforts to help everyone move forward together.
Excellence through Partnership
We look forward to supporting your organization and helping you achieve your mission.
Project Management
Our project management team is responsible for planning, coordinating, and overseeing the process of introducing our software systems into our customers’ organizations, ensuring successful deployment and integration. The lead tasks such as defining project scope, managing resources, and facilitating communication between stakeholders to achieve project goals.
Business Consulting
Our Business Consultants are experts who collaborate with our customers to identify and assess their specific needs and requirements. They leverage their product knowledge and analytical skills to recommend and tailor SaaS solutions that align with the client’s business objectives and enhance overall efficiency.
Technical Consulting
CaseWorthy Technical Consultants are specialists responsible for configuring the software based on customer specifications and requirements. Their role involves in-depth knowledge of the product’s technical aspects, ensuring seamless configuration to meet the unique needs of the client while optimizing the software’s functionality. The team comprises reporting experts, integration wizards, and data conversion masters, and SQL maestros delivering comprehensive solutions.
Customer Support Specialists
Customer Support Specialists are the customers first point of contact with our team. They manage the ring groups, chat support and service queues for all of our products.
The Customer Support Specialists dispatch customer requests throughout the organization and are also trained to resolve tier one support issues.
The Customer Support Specialists are cross trained to support all CaseWorthy products to implement a single user experience for all CaseWorthy customers. This includes a single support phone line and customer portal.
Ready to Get Started?
Learn why health and human service organizations thrive with CaseWorthy. Our expert team is ready to consult with you on the unique needs of your organization.
I appreciate having one person to support us and knowing that if I have a problem, I don’t have to repeat what is going on over and over again. Our account manager knows our history and can help us instantly. We’ve heard from our coworkers what an advantage this is as most businesses have a call center.
Data Project Manager, Cocoon House
