Person-centered planning (PCP) puts the individual at the center of every decision about their supports, not the program and not the paperwork. For providers serving people with intellectual and developmental disabilities (I&DD), older adults, and other populations receiving home and community-based services (HCBS), PCP is more than good practice. It’s a federal requirement, and it’s one of the areas state surveyors look at hardest.
The tricky part is that “person-centered” and “well-documented” don’t always feel like they belong in the same sentence. Below is an example structure that shows what a person-centered plan should cover, plus a handful of best practices for keeping person-centered planning from turning into paperwork-centered planning.
What Is Person-Centered Planning?
Person-centered planning is a process, not a form, for figuring out what a person wants their life to look like, and building supports around that vision. It starts with the individual’s own goals, preferences, and strengths. The person, and the people who know them best, are treated as the experts on their own life.
Federal HCBS rules require that the planning process document individual choice, meaningful community integration, and risk mitigation that respects the person’s autonomy. States implement these requirements differently, but the expectation underneath is the same: read the plan and you should be able to tell whose life it describes. If it could belong to anyone, it’s not doing its job.
Person-Centered Planning Template Example
Here’s an example structure for an Individual Support Plan, meant to illustrate the kinds of things a person-centered plan should cover, not a form to use in place of your state’s required ISP format. Write each section in the person’s own words as much as possible instead of translating everything into clinical language.
Person's Vision
What does this person want their life to look like a year from now? Use their own words. What matters most to them right now?
Strengths, Preferences, and Interests
What is this person good at? What do they enjoy? Who are the people and communities that matter to them?
Support Needs
What does this person need help with to reach their goals? Be specific about the type and frequency of support rather than just listing a diagnosis or category.
Goals and Action Steps
For each goal: What is it, in the person's words? What steps get them there? Who's responsible for each step, and by when?
Team and Roles
Who's on this person's planning team? Family, DSPs, case manager, guardian, employer, others. What role does each person play?
Risk and Safeguards
What risks has the person identified or accepted, and what safeguards are in place, without limiting the person's choices more than necessary?
Review Date and Signatures
When will this plan be reviewed? Has the person (or their representative) reviewed it and agreed to it as written?
Six Best Practices for Person-Centered Planning
Start with the person's own words instead of a category.
“Increase independence” is a category. “Wants to cook dinner for his roommates twice a week” is person-centered. It’s also easier to measure and a lot easier to defend when a state reviewer asks about it.
Keep what the person wants separate from what the team thinks they need.
Both matter, but they’re not the same thing, and blending them into one section is one of the most common gaps reviewers flag. Give each one its own space in the plan.
Document the choice itself, not just that choice was offered.
Checking a box that says “choice offered” doesn’t tell anyone much. Write down what options were on the table, what the person picked, and why. That protects the person’s autonomy, and it’s what holds up in an audit.
Write risk language around the person's right to make choices.
A good risk section names the risk, names the safeguard, and leaves the person’s decision-making authority intact. Overprotective language is one of the quickest ways a plan stops being person-centered.
Update the plan when life changes, not just on the annual schedule.
A new job, a health change, a new goal. If a plan only gets touched once a year, it spends most of that year out of date.
Write it so both the person and the reviewer can follow it.
A good PCP makes sense to the individual and their family, and it holds up under state survey scrutiny. If it only works for one of those readers, it needs another pass.
Making Person-Centered Planning Less of a Paperwork Problem
Documenting person-centered planning is real work, and most HCBS and I&DD providers feel that burden land on already-stretched direct support staff. Good software doesn’t remove the requirement, but it can take a lot of the friction out of meeting it.
CaseWorthy treats person-centered planning as a core workflow across its HCBS and I&DD offerings, not a form bolted on afterward. Configurable assessments and ISP templates through apBuilder let your team set up a plan structure that matches your state’s requirements, without waiting on a development cycle every time a waiver rule shifts. And because our solution runs on CaseWorthy’s unified data foundation, CORE, your PCP data connects to billing, incident management, and outcome reporting instead of sitting in its own silo.
If your team is juggling person-centered planning, EVV, Medicaid waiver billing, and incident management across a handful of disconnected tools, we’d like to show you what it looks like running on one foundation instead. Schedule a walkthrough to see how CaseWorthy supports HCBS and I&DD providers, or subscribe to the CaseWorthy blog for more templates, guides, and industry insights.
