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Hillsborough County Department of Aging’s Data-Driven Success with ServTracker
Hillsborough County sought a software solution that could be tailored to their specific needs. After evaluating different options, they chose ServTracker because it was the only platform that could be customized to fit their requirements. Having used custom solutions for years, transitioning to a new system was a challenge. However, ServTracker’s ability to adapt and evolve with their needs made it the ideal choice. We met with Danyel Statzer, Hillsborough County’s Coordinator of Business Analysis and Customer Service to discuss their experience using our software over the last 18 years.
The Challenge
Hillsborough County had relied on a highly adapted system, making any transition difficult. Their previous system was deeply integrated with their processes, requiring a flexible and customizable replacement. Additionally, compliance with state regulations and ensuring accurate, auditable data presented significant operational challenges.
The Solution
ServTracker provided a customizable, user-friendly platform that streamlined Hillsborough County’s case management and reporting processes. The system’s flexibility allowed the county to replicate and enhance its previous functionalities while offering a modern, more efficient interface.
Key Benefits and Results
Ease of Use
- Users found ServTracker intuitive and straightforward after initial onboarding.
- The transition to the new CaseWorthy version maintained familiar workflows while enhancing usability with a modern interface.
Time Savings
The introduction of Electronic Visit Verification (EVV) significantly reduced manual data entry. Previously, auditing vendor billing took an entire week; with ServTracker by CaseWorthy, the process is now completed in just a few days. Automation of reporting and invoicing has further streamlined operations, saving time and resources.
“Our vendors do beautifully with it, it’s gorgeous and runs so well. What used to take me a week is down to a couple of days. That’s awesome and that is a dramatic difference.”– Danyel Statzer
Enhanced Reporting & Compliance
- Hillsborough County holds more grants than any other agency in New Jersey, each with their own reporting standards. ServTracker’s robust reporting features help Hillsborough County maintain grants and comply with regulatory standards.
- Data reporting is critical for grant applications and renewals, allowing the organization to secure essential funding. The system’s ability to generate customized reports for different funding sources (e.g., OAA and state grants) has simplified financial oversight and compliance.
“There are new reports in the updated system that have been really helpful. It saves us time and time is money.”– Danyel Statzer
Dedicated Support & Partnership
- Hillsborough County values the relationship they have with CaseWorthy’s team, emphasizing the importance of responsive and knowledgeable support.
- Staff members appreciate the ability to work directly with experts who understand their needs and provide effective solutions.
“I’d have to say it’s the staff more than the products. When I have an issue, I call and can problem solve it with somebody that I know and trust and like.”– Danyel Statzer
Conclusion
For almost 20 years, Hillsborough County has successfully leveraged ServTracker to enhance efficiency, maintain compliance, and secure funding through improved reporting capabilities. The ability to customize the platform to their needs, combined with excellent customer support, has reinforced their confidence in the system. As they continue to evolve, ServTracker remains a vital tool in ensuring seamless service delivery and operational success.
