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In today’s fast-paced environment, agencies are under pressure to deliver more with fewer resources. Those serving vulnerable populations feel this most keenly, where the stakes are so high and outcomes so important. CaseWorthy, Inc. recognizes that the priority should always be on the people served rather than the technology enabling those services. That is why CaseWorthy has dedicated itself to empowering health and human services organizations across the nation by providing innovative applications and services that improve outcomes and free up time and resources.
The Challenge: Doing More with Less
One of the key challenges for any organization is maximizing the return on investment of a care coordination platform, both in terms of effort and money. Changing applications is a big ask for the staff, knowing there is an organizational need that isn’t being met with their current solution.
This transition often sparks important questions:
- Do we have budget for this?
- Do we have the staff who can lead us through this change?
- How do we make sure our people adopt the new system successfully? How are we going to train them?
- Who will be my knowledge champions to wind up supporting this system?
- Once my new system is stood up, what happens then?
That’s where CaseWorthy’s Admin-as-a-Service comes in: a solution designed to extend agency staffing by providing a team of application administrators who expertly configure and optimize processes ranging from eligibility determination for programs to compliance reporting for funders.
Meet the Community Operations Team
Our Community Operations team includes skilled professionals such as:
- Application Administrators
- Business Analysts
- EDI Analysts
- Automation Engineers
- Power BI Developers
- Data Engineers
This experienced team knows the ins and outs of your solution; they can provide personalized, one-on-one help to your organization, providing expertise to show you the time- and labor-saving features already in your software. This team’s diverse skillset offers a comprehensive suite of services tailored to your agency’s needs, helping you get the most from your investment.
What makes Admin-as-a-Service different from traditional professional services? Admin-as-a-Service provides a consistent team of platform experts who are familiar with your organization’s goals and operations and provide assistance that speaks directly to your unique needs. This familiarity ensures continuity of knowledge and a seamless integration of the CaseWorthy solutions, finely tuned to your specific requirements.
How It Works
One of the admins would be assigned to work with your organization for a predetermined number of hours per month. Based on the ask and need, the team collaborates with each other for specific skill sets when needed.
Our Community Operations team delivers a spectrum of training services, from onboarding and training new staff in application use to developing consumable training materials. Whether through ad-hoc training sessions or certification programs for staff application administrators, our focus is on empowering your agency to operate efficiently and effectively.
Proven Results in Action
We have worked with several municipalities that were approaching a crossroads of using their current CaseWorthy application for very specific use cases and unsure of how to adopt new programs with new funding. In each instance, the account teams at CaseWorthy were able to meet with the municipal stakeholders and demonstrate through the Community Admin teams that their current application already had the ability to scale and adopt the new programs with very little configuration work.
Whether your community is focused on one funded program or many, the CaseWorthy Community Operations Admins can help your team adopt, adapt, and grow the use of the CaseWorthy platform to meet the needs of your staff, your community, and the individuals you serve through your programs.
Beyond Support: A True Partnership
Admin-as-a-Service is not just a support service, but a partnership that enhances the capabilities of agencies of all sizes. We provide expertise and tailored assistance that relieves administrative burden and identifies new efficiencies to ensure you can reinvest your time and resources on what truly matters: serving their communities.
About the Author
Timothy (Tim) Klein is Vice President of Customer Operations. Tim has supported a variety of functions in the business, always ensuring a customer-focused approach, and has helped many organizations punch above their weight through Admin as a Service.
