In a Brokerage Case Management model scenario, the client does much of the work by themselves, with little intervention or attention from a case manager. The case manager takes a hands-off approach while still checking in regularly, and serves primarily as a coordinator of care and client services. Their focus is on assessing needs, planning a strategy for service delivery, and connecting clients to community resources.
The brokerage case management model is only effective when clients are able to manage their programs and stay on track. These cases often take place over a shorter period of time than others, since these programs are often shorter-term and simpler to develop and complete. A case manager may still have a significant amount of work to do initially to build a program, but once it has been set up, the client can take over.
This case management style seeks to maintain client independence as much as possible. However, if needed, a program managed through a Brokerage case management model could potentially transition into a more in-depth program based on a different model depending on the organization and its level of functionality. Some examples of services that can be coordinated through a Brokerage program include job coaching/job searching, psychotherapy, and the occasional delivery of essential goods like food and clothing.