How to Measure Success in Workforce Services

Organizations in career services showcase the fruits of their labor in many ways. They partner with external providers and employers to meet the employment needs of their clients. As a result, the measure of their success is contingent on not just how well they help their clients, but on how well they are able to gather data as well.

Baby with a bowtie

Key performance indicators (KPI) are the metrics businesses and organizations use to measure their success. For career centers, KPIs can be boiled down into 3 main categories:

  1. Engagement – How engaged is your client in the program? (Number of workshops attended, number of job interviews scheduled/attended, usage of services available, etc.)
  2. Support – What support did you and your partners provide? (Number of partner organizations and employers, number of jobs posted, number of workshops hosted, etc.)
  3. Success – How did you improve your clients’ situation? (Number of job placements, job retention rates, graduation/GED success, etc.)
Reports, Reports, Reports…

Of course, all the data in the world won’t do you any good without a system in place to compile all the information in an accessible format. Luckily, that’s where we come in. CaseWorthy is ideal for workforce organizations looking to boost productivity and show the positive results of their work.

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