Intensive Case Management relies on the case manager’s ability to build a relationship with the client, determine their needs and help reach their recovery goals quickly. The case manager performs regular checkups on the client with a lot of individual attention. They track their client’s progress, accompany them to appointments, sessions, and classes, and do whatever else they and the client agree is necessary in order to reach the finish line. Other professionals, such as counselors, physical therapists, job trainers, and life coaches may also be involved. Like in an ACT scenario, this model requires a low staff-to-client ratio. Case loads can also be shared among multiple case managers, but aren’t always. The case manager’s relationship with the client will determine what other services the nonprofit organization provides to the client.
The case manager can see how much progress the client is making every step of the way and give the client feedback, which can help with achieving a positive outcome. However, it is worth noting that not every client is able to complete an ICM program—sometimes, reaching a recovery goal takes time, or rapid work through a program may not be as beneficial long-term. Again, that is something that case managers and their clients will have to decide together.