With virtual case management techniques becoming far more common, the need for enhanced security and compliance measures is rising.
Clients provide all kinds of sensitive information to nonprofit organizations in order to get the assistance they need, and they trust that these organizations will work hard to keep their data secure. Unfortunately, breaches still occur, which can leave vulnerable populations even more exposed to cyber attack and various forms of exploitation.
Keeping personally identifiable information (PII) safe is a vital part of the case management universe, and methods for doing so must evolve with the times. As virtual case management (VCM) becomes more and more mainstream, security and compliance will need to extend beyond simply encrypting and storing data. Securing data starts with the everyday operations and communication between case managers and the clients they serve, since many of these tasks are now being performed through digital and internet-connected devices and applications. After all, VCM’s goal is to build relationships and trust in spite of a lack of physical connection, which is why it’s so important to do it right.