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Tracking Success: How ServTracker Transformed Ahlers Meals’ Operations
Ahlers Meals is a meal delivery organization based in Vandalia, Ohio that’s been serving local communities with the goal of minimizing food insecurity. Their mission is to promote the health and independence of aging and disabled populations by delivering nutritious and fulfilling meals directly to their homes. In 2015, Ahlers sought a solution to enhance efficiency, optimize routing, and streamline operations as their manual system relied heavily on QuickBooks and Excel spreadsheets. They implemented ServTracker by CaseWorthy a decade ago and the shift has resulted in significant improvements in time management, client tracking, and overall service delivery.
The Challenge
Ahlers Meals relied on manual data entry for invoicing, which led to inefficiencies. Their meal delivery routes were managed using Excel sheets, making updates cumbersome and prone to errors. Tracking deliveries was difficult, causing communication delays with case managers. Additionally, staff were burdened with inefficient workflows, limiting the organization’s ability to grow.
The Solution
Ahlers Meals chose ServTracker to address these issues. The system reduced manual data entry and improved invoicing processes. It also enhanced meal delivery tracking by providing real-time updates. Routing was optimized, eliminating the need for outdated spreadsheets. Ultimately, ServTracker helped improve staff efficiency and supported the organization’s growth.
Key Benefits and Efficiencies
Time Efficiency
- Automated invoicing reduced the need for manual entry, allowing staff to focus on more critical tasks.
- The Mobile Meals app eliminated the need for drivers to navigate complex, handwritten route sheets.
- “ServTracker leaves us more time to work on other things that can better the company and our clients.” – Lindsey Cherry
Operational Improvements
- Real-time updates ensure accurate meal delivery tracking, improving communication with case managers.
- Electronic Verification simplifies audits by providing instant access to delivery records.
Routing Optimization
- Eliminated the previous system’s 10-address limitation per Google Maps route.
- Provided real-time route adjustments, ensuring efficient meal delivery.
- Drivers can quickly access and communicate updated routes.
- Clients receive better support with accurate driver location estimates.
Cloud-Based Access
- Staff can access the system remotely, allowing work to continue from home if needed.
- Simplifies system onboarding and training by providing a single platform for all employees.
Tips for New Agencies Implementing ServTracker
- Utilize all available training resources, including CaseWorthy University, the learning management system.
- Maximize the benefits of mobile meal tracking and route optimization.
- Take advantage of the Support team for troubleshooting and guidance.
“Support is great every time. Everybody is always super nice and very helpful. I send an e-mail and I get a response, usually instantly. If it can’t be resolved through email then we’ll just get on a call and they’ll walk me through it.” – Lindsey Cherry
Future Plans
Ahlers Meals plans to continue expanding its services throughout Ohio and into Indiana, leveraging ServTracker’s capabilities to scale efficiently. They also intend to integrate ServTracker’s text notification feature to replace third-party reminder calls, reducing costs and improving client communication.
ServTracker has been a game-changer for Ahlers Meals, significantly improving efficiency, client management, and operational workflows. By embracing its full potential, the organization has positioned itself for sustainable growth and continued success in serving its community.
