- Shrunk time spent on CSGB reports from 2 Weeks to 2 Days
- Processed over 35,000 LIHEAP Payments in 4 Months
Program Tracking Drives Efficiency
CAPAI partnered with CaseWorthy to implement a case management solution that collects, tracks, and reports on data from multiple programs, including Community Services Block Grant (CSBG), LIHEAP and LIRAP, and the Emergency Food Assistance Program. All data is housed in one, secure database, offering case workers at agencies across Idaho a more complete and accurate view of the people who need their help and the services being provided.
Integrated Systems Speed LIHEAP Payment Process
Because CaseWorthy is integrated with the Department of Health and Welfare database, payment processing for LIHEAP is now much more efficient. Linking the two systems has streamlined the entire process and saved valuable time. “CaseWorthy reduced double entry and greatly improved efficiencies for the end users entering applications,” says Tawnya Clark, CSBG Programs Manager for CAPAI. “Not only that, but recipients of LIHEAP benefits received their checks within seven business days instead of fourteen business days.”
Universal Intake Powers a Whole Family Approach
Thanks to a central database, CAPAI and partner agencies now have the ability to securely share important information with each other to better coordinate efforts. CaseWorthy and CAPAI have designed a universal intake workflow which enables CAPAI to efficiently capture and store not only basic demographic data, but also program-specific information. Having this valuable information readily accessible enables CAPAI and participating agencies to offer a combination of services that address the multiple factors that contribute to poverty.
“A family might come in and say I need a food box,” Tawnya explains. “But if you sit down with them, they really need a food box, a bus pass, a GED class, childcare. They need a whole suite of services to exit poverty.”
Built-in referrals allow case workers to send emails to staff at different agencies about enrolling individuals for the services they’re eligible for, whether that’s helping them get a bus pass or get into an education or an employment program.