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A Complete Case Management Solution Unites Lancaster County
The Challenge
Community Action Partnership of Lancaster County sought a way to efficiently manage the data coming in from its many programs, which include Head Start, Utility Assistance, and RMO, to name just a few. The non-profit needed the ability to see how many “unduplicated” clients were being served. But this proved difficult since each program and its data existed in separate databases, and clients were required to enter their profile data every time they applied for assistance or enrolled in a program.
About Community Action Partnership
The Community Action Partnership is Lancaster County’s largest anti-poverty organization and boasts a service profile that interrupts inter-generational poverty with programs that assist families at every age and place in life.
Knowing that poverty is complex and its contributing factors vary, CAP is committed to creating innovative, person-centered initiatives, including social enterprise businesses, to augment our many long-standing and successful anti-poverty programs that advance the social and economic mobility of families. CAP is person-centered, outcomes-based, data-driven, and focused on greater sector impact and systems change.
Programs Offered
- CAPital Workforce
- Crispus Attucks Community Center
- Domestic Violence Services
- Thrive to Five
- Early Learning Resource Center (ELRC, formerly CCIS)
- Lancaster Re-Entry Coalition
- Navigation
- Parents as Teachers
- Senior Centers
- Utility Assistance
- Women, Infants, and Children Nutrition Program (WIC)
Key Impacts
353
Partner Organizations Served
10,000
Households heated by the Utility Assistance Programs
How We Helped
Single, Centralized Database
CaseWorthy offers a one-stop solution for collecting, analyzing and reporting on important data. A single database and the ability to securely share data between agencies offers CAP case workers a more complete view of the people they’re helping. Staff can see all client information, including case notes, steps and goals, the programs and services they’re eligible for, and everything they’re currently enrolled in. The data is all right there, in one system.
Built-in Compliance Reporting
Because the required data is all there in one place, filing Program Information Reports (PIR) and Community Services Block Grant (CSBG) reports is easier. Case workers have 24/7 access to everything they need – data on the services, staff, children, and families assisted by Head Start and other programs.
Universal Intake Assessment
All agencies collecting the same information so they can compare and report on the same data. Staff can see all client information, including case notes, steps and goals, the programs and services they’re eligible for, and everything they’re currently enrolled in. The data is all right there, in one system.
