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Transforming Meal Delivery: How St. Luke’s Methodist Church Streamlined Operations with ServTracker
St. Luke’s Methodist Church, located in Oklahoma City, Oklahoma, has an impressive Home Delivered Meals (HDM) program that serves over 1,000 clients with over 60 organizations collaborating in the effort. St. Luke’s found immense value in utilizing CaseWorthy’s ServTracker to manage their Home Delivered Meals (HDM) program. Chris Lambert, Director of the HDM program, shared how ServTracker not only streamlined their HDM program but also improved their overall efficiency and ability to serve their clients.
The Challenge
St. Luke’s primary use of ServTracker is for their HDM program which is a collaborative effort involving 60 organizations. St. Luke’s prepares 60% of the meals that are delivered to individuals in the community. Each church involved runs on different schedules with some churches delivering only one day a week. Chris was searching for a technology fix to unify data across organizations as they managed this large program solely in outdated Word documents and Excel spreadsheets prior to implementing ServTracker in 2019. St. Implementing ServTracker was initially a challenge due to the diverse methods of service, with some clients receiving meals through 4-5 different methods. However, once the staff learned and implemented ServTracker, managing the program became significantly easier and the focus could be where it should: on providing nutritious meals to individuals who need them.
Key Features and Functionalities
Chris highlights several features and functionalities of ServTracker that have been particularly beneficial:
Client Management
Before using ServTracker, adding a new client required manually creating and updating route sheets, a process that could take up to an hour. Now, this task is completed much faster, even though the number of clients has increased. He can also track which volunteers deliver to which clients on specific days and adapt accordingly. Chris shared, “the ability to quickly adjust and manage routes has been a game-changer.”
Route Sheets and Summaries
Staff can quickly create route sheets and kitchen summaries for volunteers. The standard route sheets have led to significant resource conservation as the information is condensed and has cut down on printing.
Mobile App
Chris and his team on the ground have a true appreciation for the mobile app which has significantly reduced route completion times. The app includes the ability to quickly modify directions for drivers, saving time and ensuring safety. Chris says, “we couldn’t and wouldn’t do it without ServTracker.”
Reporting
ServTracker’s reporting capabilities, particularly the query builder, have been invaluable for St. Luke’s. The query builder and reporting tools help manage meal counts, unduplicated client counts, and grant reporting, such as COA forms for demographics. They can easily pull niche data, such as generating lists of clients for their annual "blizzard box" distribution, which includes 25 lbs of shelf-stable items.
Exceptional Service and Support
From the initial training and implementation to ongoing support, CaseWorthy has consistently provided the assistance needed. Chris noted, “I have never experienced the level of attention, support, and customer service that I receive from CaseWorthy. From Day 1 with initial training and implementation, they reached out and emailed frequently and have always been supported with calls/emails.” Chris frequently contacts CaseWorthy’s customer service regarding bugs and questions, and appreciates the positive tweaks and continual improvements in the system.
Chris recommends CaseWorthy’s ServTracker to agencies who want or need a system. According to him, “whatever you need in this realm, CaseWorthy’s able to provide it”.
