Generating Efficiencies with The Resource Exchange
The Resource Exchange (TRE) is a Community Centered Board in Colorado that provides a range of fully customizable services and supports to over 4,400 children and adults with intellectual and developmental disabilities and their families. TRE is supported by almost 300 talented employees with the mission of building independence for people with I/DD.
While searching for technology to take an IT infrastructure that would ultimately help to develop and deliver better services, TRE knew they needed ability to connect information through the new platform – which lead them to choose Connect. Connect covered the gamut of a large variety of needs throughout the agency in a single system.
How We Helped
TRE was seeking technology to take an IT infrastructure that would ultimately help to develop and deliver better services. One of their main goals was to work through internal processes and identify how IT solutions could help them. Colorado lacks an organized system for tracking trends for Community Center Boards (CCBs) and does not offer access to non-government employees.
TRE reported that their past implementations had terrible user interfaces, and MediSked made it easier for the average individual to use.
TRE tips for agencies preparing for an implementation:
- Be open to change
- Be specific about the roles and responsibilities of your project team
- Ensure that your project team includes representation from each siloed department. It is important that the key figures are in the room for implementation from the very beginning and are aware of the changes
- Connect is the mechanic overseeing you while you open up the engine to identify internal process issues. The reality is that many issues are with internal processes — so being clear about that while being kind is really important.