In today’s increasingly diverse society, social workers have the opportunity to serve a wide range of people from all backgrounds. To make a real difference, case managers must understand each client’s unique perspective — regardless of who they are or where they come from.
Health and human services organizations are emphasizing cultural competency more than ever, and fortunately, new technological advancements can help social workers better understand their clients while improving service delivery.
By utilizing software and technology, case managers can enhance their ability to provide culturally competent care. When client data is stored in one centralized location, case managers can work together to tailor their interventions and services to better meet the unique needs of each individual, and easily share that information with teammates and collaborating agencies.