Current Open Positions

Systems Analyst

Reports To

Systems Analyst Manager

Job Summary

Our Systems Analyst will be responsible for executing customer implementation projects based on Senior Systems Analyst and Product Management design. You will provide solutions to ensure high levels of performance and security. You will work with a team of analysts to complete a high-quality implementation in a short time frame. You will be expected to communicate frequently and clearly with teammates, perform tasks assigned to you by a deadline, and assist teammates with testing and feedback for their work. You will also work support issues as assigned.

Job Responsibilities

  • Translate business requirements into technical solutions within the CaseWorthy product using MS SQL Server and the ApBuilder™
  • Work escalated support tickets as assigned
  • Serve as a CaseWorthy expert resource for the Training and Customer Success departments
  • Communicate and collaborate frequently with supervisors and teammates

Job Skills & Qualifications

  • Bachelor’s Degree in Computer Science or Business Information Systems (or equivalent education or work experience)
  • 2-3 years’ experience with Relational Database Management Systems
  • Intermediate SQL skills
  • Ability to work in a team
  • Strong problem-solving and analytical skills
  • Strong attention to detail

Preferred Skills

  • Excellent communication and critical thinking skills
  • Ability to communicate and collaborate effectively with remote teams
  • Great time management skills

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Senior Product Developer

Reports To

Director of Product

Job Summary

The role of the Senior Product Developer requires extensive familiarity with engineering principles, CaseWorthy application tool set, customer base and back-end infrastructure. This position also demands the ability to identify opportunities to introduce competitive products to the market and improve existing CaseWorthy products and feature sets.

Our Senior Product Developer will work closely with the other members of the Product team, Sales, Marketing and members of the Development and Testing teams, to create products based on customer demand and business need.

Job Responsibilities

  • Work with Product and Development teams to brainstorm new ideas/concepts to drive sales and enhance the user experience for existing customers.
  • Translate business and/or functional requirements into technical design and ultimately own development of the product.
  • Assist in identifying new technologies or 3rd party vendors as opportunities to enrich the product and user experience of our customers.
  • Use the backlog to identify related issues or enhancement opportunities.
  • Communicate goals, risks, solutions, and status with internal stakeholders.
  • Provide creative design solutions for new features and modules.
  • Determine customers’ needs and desires by specifying the research needed to obtain requirements.
  • Identify and resolve gaps in business processes in the Product Management department.
  • Working directly with developers to translate functional requirements into technical design.
  • Provide thorough and actionable specifications, workflows, user stories, and requirements, thinking through edge cases and cross-team dependencies to help the development and analyst teams deliver high-quality features.
  • Work closely with the Product lead and other senior leadership to ensure that the proposed solution is in line with the current CaseWorthy product offering as well as future product direction
  • Act as the subject matter expert for solutions owned by the team

Job Skills & Qualifications

  • 10+ years’ experience with Product Management, Systems/Business Analysis, Software Engineering, or similar areas
  • Extensive experience in data structures and data modeling/architecture.
  • Demonstrated ability to interact with technical and non-technical members of the organization, including senior management.
  • Excellent influencing and negotiation skills
  • Experience in gathering and transforming customer needs into an actionable product vision, requirements definition and end products.
  • A penchant for user experience design
  • In-depth knowledge of Agile SDLC
  • Proven track record of delivering data driven solutions with a customer-first mindset
  • Hands-on experience managing all stages of the product life cycle
  • Excellent organizational and time management skills
  • Strong problem-solving and analytical skills
  • Strong attention to detail
  • Creative and comfortable with ambiguity, exploration, and iteration under pressure
  • Empathy for our users

Preferred Skills

  • Extensive understanding or firsthand experience implementing or using CaseWorthy technology solution
  • Experience with Agile/SCRUM techniques
  • Knowledge of web applications and SQL
  • Excellent, creative problem-solving skills
  • Firsthand experience either working with or servicing Non-Profit/Human Service Organizations

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Database Administrator

Reports To

Systems Administrator

Job Summary

CaseWorthy is looking for candidates currently working as a SQL Database Administrator who has significant experience and is ready take the next step in their career.  The SQL Database Administrator is responsible for improving legacy database systems and building database systems that are secure, highly scalable, and meet current industry practices.  This team member will also be responsible for the day to day support and administration of these environments. An ideal candidate will have experience working with a multi-tenant, enterprise level, Microsoft SQL Server environment and enterprise .NET applications.

The candidate should be fluent in the use of current best practices, database performance tuning, and they must be willing to mentor and train analysts and developers.

Job Responsibilities

  • Day to day administration and support of team database requests (provisioning access, ad-hoc database backups, and related tasks)
  • Review and evaluate components of existing application and determine how best to transform them into the latest database technologies
  • Design and develop tables, views, stored procedures, indexes, functions, dictionaries, and complex ad-hoc queries for SQL Server database
  • Lead development of SQL Server database for an enterprise .NET application
  • Proactively and continuously evaluates and addresses database issues related to performance, stability, scalability, and extensibility
  • Identify and define database process improvement opportunities
  • Mentor, lead, and train other team members in database query and stored-procedure development best practices
  • Evaluate emerging technologies for use within our applications

Job Skills & Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or another related field
  • 5+ years DBA experience working on enterprise-level MS SQL Server applications
  • Demonstrated understanding of database design and architecture
  • Understanding of data migration
  • Understanding of business logic
  • Programming experience (.Net)
  • Strong T-SQL skills, including development of optimized stored procedures
  • Demonstrated understanding of database optimization, including queries, indexes, and schema optimization
  • Experience working with multi-tenant databases and .NET web applications
  • Experience configuring, implementing, and supporting large highly available SQL Server environments
  • Ability to recreate functionality of SQL code and Stored-Procedures using current best practices
  • Exercise critical thinking and creativity to improve database stability, reliability, availability, and to reduce manual database maintenance
  • Maintain and/or increase the proficiency of their own knowledge of the latest Database development
  • Non-Relational no-SQL technology experience a plus
  • Experience working within distributed source control environment – Git or TFS, Azure DevOps
  • Working as part of an Agile development team
  • Ability to debug and troubleshoot problems

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Customer Success Account Manager

Reports To

Customer Success Manager

Job Summary

As a Customer Success Account Manager, you will represent the voice of the customer and be their advocate at CaseWorthy. This candidate will work closely with our clients to ensure they are satisfied with the services they receive. They will also provide technical support to customers with the goal to keep customers satisfied with our product.

Job Responsibilities

  • Develop and maintain support procedures, database accuracy, and client problem resolutions
  • Assist/train customers with correct use of CaseWorthy application
  • Assist customers with upgrades and application customization
  • Perform tests on pre-released software
  • Document all customer interactions in CaseWorthy support tool
  • Effectively communicate issue upgrade and resolutions to the customer

Job Skills & Qualifications

  • Associate degree
  • 1-2 year’s account management experience
  • 1 year software or technical support experience
  • Strong Microsoft Office experience
  • Technical aptitude and ability to learn software programs
  • Effective oral, written, and interpersonal communication skills
  • Ability to work as a team
  • Ability to work independently with minimum amount of supervision

Preferred Skills

  • Bachelor’s Degree (or equivalent education and work experience)

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Business Analyst

Reports To

Director of Product Management

Job Summary

Our Business Analyst will be responsible for reviewing analyzing and evaluating business systems and user needs. They will also document requirements, define scope and objectives and formulate systems to parallel overall business strategies. The Business Analyst will also need to explain difficult and technical concepts to non-technical users in client meetings.

Job Responsibilities

  • Gather and document customer requirements for the CaseWorthy software
  • Travel to customer sites to conduct discovery for new implementations
  • Understand and adhere to the scope defined in our sales contracts in order to keep projects within budget
  • Collaborate with the Sales team to synthesize how and whether prospect needs fit with the software solutions
  • Serve as a CaseWorthy expert resource on existing baseline functionality and what requirements it can meet
  • Present design solutions to the Product Management team and to the customer
  • Responsible for working escalated support tickets as assigned
  • Communicate and collaborate frequently with supervisor and teammates

Job Skills & Qualifications

  • 2-3 years’ experience with Relational Database Management Systems
  • Ability to collect and document business and technical requirements for software projects
  • Ability to work in a team
  • Strong problem-solving and analytical skills
  • Strong attention to detail

Preferred Skills

  • Excellent communication and critical thinking skills
  • Ability to work remotely
  • Ability to communicate and collaborate effectively with remote teams
  • Great time management skills
  • 1-3 years’ experience in the non-profit/public sector
  • 1-3 years’ experience in a Business Analyst role

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Implementation Project Manager

Reports To

Implementations Manager

Job Summary

As our Implementation Project Manager, you will be expected to provide expert project management to deploy a highly configurable software solution in non-profit and human services environments. You will plan and designate project resources, monitor progress, and keep stakeholders informed through the entire process. You will be the go-to person for everything involving a project’s organization and timeline. This role Is extremely customer facing and requires professional and clear written and verbal communication. It also requires sensitivity for and awareness of non-profit operations and mission driven cultures. All Implementation Project Managers must be able to present options, explain limitations and upsides, and mitigate risks with both technical and non-technical project members. 

Job Responsibilities

  • Act as a primary point of contact throughout the overall software implementation process.
  • Develop and design the project plan. Ensure project milestones, budget, training needs, and business and technical requirements are met within the agreed timeline and budget. Forecast and manage issues and risks associated with the project.
  • Prepare weekly status reports and facilitate weekly status review meetings with customers. Establish and maintain effective working relationships with all clients. Advocate on behalf of clients by prioritizing and escalating issues when needed and keeping customers informed of progress.
  • Work cross-functionally with all teams and consultants regarding software enhancements, solving problems, and implementing changes, as needed. Assist with system configuration and demonstrate final system setup. Collaborate with Sales team to manage changes to the original Scope of Work.
  • Provide end-user training and technical support during implementation process as needed. Ensure effective transfer of Information learned In training to the work environment.

Job Skills & Qualifications

  • Associate degree
  • 3 years’ experience in project management
  • Excellent written and verbal communication skills
  • Ability to work within a team
  • Ability to work independently with minimum amount of supervision
  • Strong Microsoft Office experience
  • Strong multitasking, and decision-making skills
  • Strong familiarity with project management software tools, methodologies, and best practices

Preferred Skills

  • Bachelor’s Degree (or equivalent education and work experience)
  • Experience with Relational Database Management Systems – CaseWorthy Is built on top of a Microsoft SQL Server Database
  • Experience working in a Not-for-profit Social Service Industry
  • PMP Certification

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Business Intelligence Developer

Reports To

Reporting, ETL, and Software Testing Manager

Job Summary

We are looking for a Business Intelligence Developer to create and manage Reporting and Analytics solutions that turn data into knowledge for our external clients and for internal teams. You will be responsible for creating complex reports and underlying queries and database models. You will also be responsible for troubleshooting and repairing bugs with reporting and analytic solutions.

Job Responsibilities

  • Work with business analysts to get any needed clarification or modifications to report specification documentation
  • Provide estimates for time needed to complete deliverables
  • Use completed report specification documents to develop business intelligence deliverables through ad-hoc SQL queries, stored procedures, views, and functions to power SSRS reports and CaseWorthy-embedded reporting technologies
  • Learn and use CaseWorthy-embedded reporting technologies to produce reporting solutions, they are Flexmonster and Exago.
  • Work with the support team to provide answers to their questions regarding proper use or logic behind reports
  • Maintain, debug, and provide updates to pre-existing business intelligence deliverables to assist support and product management teams
  • Research new technologies and how to implement them to the end of improving our Business Intelligence offering
  • Provide Training, upon request, to internal and external users on how to use CaseBot and SSRS reports within the context of the CaseWorthy system

Job Skills & Qualifications

  • Bachelor’s Degree in Information Systems with and emphasis in systems administration (or equivalent education or work experience)
  • 2-3 years’ experience as a BI Developer
  • Working knowledge of BI technologies
  • Knowledge of SQL queries and SQL Server Reporting Services (SSRS)
  • Strong problem-solving and analytical skills
  • Ability to work in a team
  • Excellent communication and critical thinking skills

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Junior Systems Analyst

Reports To

Director of Product Management

Job Summary

As our Junior Systems Analyst, you will be responsible for working with the Customer Success team to solve complex system issues. You will also assist with performing diagnostics to identify, prevent, and resolve service interruptions to the company’s system. In addition to that, you will play a crucial role in ensuring we’re always able to deliver high-quality customer-service to our clients.

Job Responsibilities

  • Use Role ApBuilder to work baseline tasks as assigned by product management
  • Use the Form ApBuilder to build custom functionality in customer sites
  • Work support issues escalated by Customer Success team. Resolve them when possible and escalate them to analysts and senior analysts when necessary
  • Help test Systems Analyst and Senior Analyst work
  • Act as a product mentor to Customer Support members

Job Skills & Qualifications

  • Bachelor’s Degree in Computer Science or Business Information Systems (or equivalent education or work experience)
  • Experience with Relational Database Management Systems
  • Beginner SQL skills
  • Ability to work in a team
  • Strong problem-solving and analytical skills
  • Strong attention to detail

Preferred Skills

  • Excellent communication and critical thinking skills
  • Ability to communicate and collaborate effectively with remote teams
  • Great time management skills

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals

Join Our Team

CaseWorthy is committed to creating and maintaining a business culture with a foundation of trust, integrity, passion, accountability and a strong work ethic. Joining our team means becoming part of a community that supports not only our nonprofit clients, but also each other. We work collaboratively and intentionally to provide valuable data and software solutions to the community-aiding organizations with whom we partner. To work with us in this field is to have a career with purpose and to know that your job truly makes a difference.

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Our Values

Excellence:

We strive for excellence. We take pride in our work. We go above and beyond the call of duty.

Collaboration:

We’re stronger together, our team has a cooperative spirit and mutual respect. Good ideas come from anywhere, so the more voices the better.

Service:

Our clients are at the heart of everything we do. We strive to provide a service that’s anything but basic.

Compassion:

It’s compassion and kindness that wins over our clients at the end of the day, and that effort of understanding and accepting others is one of our biggest strengths.

Empower:

We have the resources and freedom needed to complete our projects. We work to enrich the lives of everyone we serve.

We are pleased to offer a wide variety of competitive benefits to our employees.

  • Medical, Dental, Vision, Life, 401K
  • Paid holidays
  • Vacation time
  • Sick time
  • Short Term and Long Term Disability
  • Parental leave
  • Adoption leave
  • Bereavement leave
  • Medical leave
  • Military leave

Do you want to make a difference in a challenging and highly rewarding job? Apply today!

Apply Now

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