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CaseWorthy is committed to creating a business culture with the foundation of trust, integrity, passion, accountability, and a strong work ethic.

OPEN POSITIONS

ETL AND EDI/API DEVELOPER

Department: Reporting, ETL, and Software Testing

Reporting To: Reporting, ETL, and Software Testing Manager.

ETL Duties and Responsibilities:

• Work with project managers and customer technical ETL resources to orchestrate the ETL processes by attending kickoff and ongoing meetings, processing deliverables, providing feedback and fix suggestions to customers, communicating status updates to project managers, coordinating downtimes and runs of ETL packages, and other activities as needed by the project

• Develop and maintain ETL packages (utilizing SQL scripts and/or automated tools) to the end of extracting, transforming, and loading data from customer source files into target CaseWorthy systems

• After customer signoff of ETL work, perform “go-live” ETL run

• Provide estimates for time needed to complete ETL tasks to management as requested

• Other ETL work as assigned

• Perform version upgrades of CaseWorthy databases upon request

EDI/API Duties and Responsibilities:

• Work with project managers and customer technical resources to orchestrate the EDI and API processes by attending kickoff and ongoing meetings, processing deliverables and documentation, communicating status updates to project managers, and other activities as needed by the project

• Develop and maintain data exchange solutions via various EDI and API mechanisms utilizing scripting and data integration platforms to/from external data sources/targets, and establishing repeatable and automated data integrations between CaseWorthy and other systems

• After customer signoff of EDI/API work, “go live” with solution to production

• Provide estimates for time needed to complete EDI/API tasks to management as requested

• Other Data Integration work as assigned

Qualification and Education Requirements:

• Bachelor’s degree in Information Systems or Computer Science (or equivalent education or work experience)

• Skilled in working with XML, CSV, and other flat file data formats

• Skilled in development of SQL and T-SQL

• Experience working with APIs and Web-Services (SOAP/REST), JSON, XML, XSLT

• Experience working with data integration platforms (i.e. PilotFish) a plus

• Teamwork oriented skills

• Demonstrable effective oral, written and interpersonal communication skills

• Ability to work independently with minimum amount of supervision

• A desire to work in the Human Services industry

TECHNICAL KEY ACCOUNT MANAGER

Department: Customer Success

Reporting To: Customer Success Manager

Job Summary:

CaseWorthy, Inc. is a leading Software provider for the Health and Human Social Services Market. We continuously improve our best-in-class product CaseWorthy to provide the best solution possible for our nonprofit customers.

We are looking for a Key Account Manager to join our Customer Success team. The Key Account Manager is the primary point of contact between the client(s) and CaseWorthy. The Key Account Manager must listen to their clients’ needs and communicate those needs internally to ensure timely and efficient resolutions. This candidate requires a strong understanding of client relationships, some technical expertise and strong written and verbal communication skills. The Key Account Manager will report directly to the Customer Success Manager.

Job Duties

• Develop and maintain support procedures, database accuracy, and client problem resolutions. Tools will be provided within the CaseWorthy application.

• Develop and maintain support procedures, database accuracy, and client problem resolutions. Tools will be provided within the CaseWorthy application.

• Manage customer project SOWs• Lead weekly calls with the customer(s) and provide regularly hours reconciliation on the project(s)

• Document all customer interactions in CaseWorthy support tool

• Review work produced for the client to ensure it meets quality standards• Assist/train customers with correct use of CaseWorthy application

• Assist customers with upgrades and application customization using the CaseWorthy tools

• Effectively communicate issue update and resolutions to the customer

Qualification and Education Requirements

• Associate’s degree required, Bachelor’s Degree preferred

• Associate’s degree required, Bachelor’s Degree preferred

• 1-2 years minimum software or technical support experience required

• Experience in a client facing role in Case Management software preferred

• Strong analytical and problem-solving skills with a grasp on basic data analysis technique

• Proficiency in Excel

• An ability to break down complex topics in simple terms to ensure client understanding

• Strong attention to detail

• Ability to work independently with minimum amount of supervision

Preferred Skills

• Bachelor’s degree preferred (or equivalent education and work experience

PROJECT MANAGER

Department: Professional Services

Reporting To: Project Management Supervisor

Primary Duties and Responsibilities

• Act as primary point of contact throughout the overall software implementation process.

• Conduct onsite Discovery Sessions and evaluates client needs via Needs and Gap Analyses to define business processes and customer requirements and software enhancements. Develop and maintain implementation best practices, document procedures, standards, and best practices.

• Develop and define project plan. Ensure project milestones, budget, training needs, and business & technical requirements are met within the agreed timeline and budget. Forecast and manage issues and risks associated with the project.

• Prepare weekly status reports and facilitate weekly status review meetings with customers. Establish and maintain effective working relationships with all clients.  Advocate on behalf of clients by prioritizing and escalating issues when needed and keeping customers informed of progress.

• Work cross-functionally with all internal teams and consultants regarding software enhancements, solving problems, and implementing changes, as needed. Assist with system configuration and demonstrate final system setup. Collaborate with Sales team to manage changes to the original Scope of Work.

• Provide end-user training and technical support during implementation process, as needed. Ensure effective transfer of information learned in training to the work environment.

Qualification and Education Requirements

• Associate degree. Bachelor’s degree preferred (or equivalent work experience)

• Effective oral, written, and interpersonal communication skills

• Teamwork skills

• Ability to work independently with minimum amount of supervision

• Strong Microsoft Office experience

• Strong analytical and problem-solving skills

• Experience with Relational Database Management Systems

• Experience working in a Not-for-profit Social Service Industry

CUSTOMER SUCCESS ACCOUNT MANAGER

Department: Customer Success

Reporting To: Customer Success Manager

Job Summary:

CaseWorthy, Inc. is a leading Software provider for the Health and Human Social Services Market. We continuously improve our best-in-class product CaseWorthy to provide the best solution possible for our nonprofit customers.

We are looking for a Customer Success Account Manager to join our Customer Success team. This position will represent the voice of the customer and be their advocate at CaseWorthy. This candidate requires a strong understanding of client relationships, some technical expertise and strong written and verbal communication skills. The Customer Success Account Manager will report directly to the Customer Success Manager.

Job Duties:

• Develop and maintain support procedures, database accuracy, and client problem resolutions.

• Develop and maintain support procedures, database accuracy, and client problem resolutions.

• Assist/train customers with correct use of CaseWorthy application

• Assist customers with upgrades and application customization

• Perform tests on pre-released software

• Document all customer interactions in CaseWorthy support tool

• Effectively communicate issue update and resolutions to the customer

Qualifications and Education Requirements:

• Associate’s degree

• Effective oral, written, and interpersonal communication skills

• Previous work in a customer-facing role

• Ability to work as a team

• Ability to work independently with minimum amount of supervision

• Strong Microsoft Office experience

• Strong analytical and problem-solving skills

• 1-2 years software or technical support experience

Preferred Skills:

• Bachelor’s degree preferred (or equivalent education and work experience)• Bachelor’s degree preferred (or equivalent education and work experience)

• SQL

Want to work for us but don’t see an open position that matches your skillset? Submit your resume today and put your desired area in the subject line. We will keep your resume on file and reach out when a better fit becomes available.

Submit Your Resume

OUR VALUES:

We love our clients and we are obsessed with their success. We create value and deliver innovative solutions for customers that are unmatched in our industry.

We create world-class results. We deliver the best quality, speed, and service available anywhere. We demand the best from ourselves and work to continuously improve in everything that we do.

We are long-term partners, not just another vendor. We build relationships that last. We can be counted on today, tomorrow, and further. As an employee you will be an instrument in the success of our vast clients and the people they serve.

BENEFITS:

We are pleased to offer a wide variety of benefits to our employees.

• Medical, Dental, Vision, Life, 401K
• 9 paid holidays
• Vacation time
• Sick time
• Parental leave
• Adoption leave
• Bereavement leave
• Medical leave
• Military leave

Come make a difference with us!