Current Open Positions

Product Manager

Reports To:

Vice President of Product

Job Summary:

Our Product Manager is responsible for the product planning and execution throughout the Product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other teams to ensure revenue and customer satisfaction goals are met. 

Job Responsibilities:

  • Lead cross-functional teams in the creation and development of new product and product enhancements. 
  • Translate business requirements into technical design documentation. 
  • Use the backlog to identify related issues or enhancement opportunities. 
  • Communicate goals, risks, solutions, and status with internal stakeholder. 
  • Provide creative design solutions for new features and modules. 
  • Determines customers’ needs and desires by specifying the research needed to obtain requirements. 
  • Identify and resolve gaps in business processes in the Product Management department. 
  • Working directly with developers to translate business requirements into user stories and technical requirements. 
  • Provide thorough and actionable specifications, workflows, user stories, and requirements, thinking through edge cases and cross-team dependencies to help the development and analyst teams deliver high-quality features. 
  • Work closely with the Product Owner to ensure that the proposed solution is in-line with the current CaseWorthy product offering as well as future product direction. 
  • Act as the subject matter expert for solutions owned by the team. 

Job Skills & Qualifications:

  • Bachelors’ Degree in Computer Science, a similar field, or equivalent education and work experience
  • 5+ years’ experience with Product Management, Systems/Business Analysis, Software Testing, or similar areas
  • In-depth understanding of relational databases
  • Demonstrated ability to interact with technical and non-technical members of the organization, including senior management
  • Excellent influencing and negotiation skills
  • Experience in gathering and transforming customer needs into an actionable product vision and requirements definition
  • A penchant for user experience design
  • In-depth knowledge of Agile SDLC
  • Proven track record of delivering data driven solutions with a customer-first mindset
  • Hands-on experience managing all stages of the product life cycle
  • Excellent organizational and time management skills
  • Strong problem-solving and analytical skills
  • Strong attention to detail
  • Creative and comfortable with ambiguity, exploration, and iteration under pressure
  • Empathy for our users

Preferred Skills:

  • Deep understanding or firsthand experience implementing or using CaseWorthy technology solution
  • Experience with Agile/SCRUM techniques
  • Knowledge of web applications and SQL is a plus

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Customer Success Analyst

Reports To:

Customer Success Manager 

Job Summary:

As a Customer Success Analyst, you will represent the voice of the customer and be their advocate at CaseWorthy. This candidate will work closely with our clients to ensure they are satisfied with the services they receive. They will also provide technical support to customers with the goal to keep customers satisfied with our product. 

Job Responsibilities:

  • Develop and maintain support procedures, database accuracy, and client problem resolutions. 

  • Assist and train customers with correct use of CaseWorthy application. 

  • Assist customers with application customization. 

  • Perform tests on pre-released software. 

  • Document all customer interactions in CaseWorthy support tool. 

  • Effectively communicate issue resolutions to the customer in a timely manner. 

  • Be the main point of contact on the team for all tier 2 support tickets. 

Job Skills & Qualifications:

  • Bachelor’s Degree (or equivalent education and work experience)
  • At least one year of SQL experience • 2+ years of software or technical support experience
  • Previous customer service experience required
  • Effective oral, written, and interpersonal communication skills
  • Ability to work as a team
  • Ability to work independently with minimum amount of supervision
  • Strong Microsoft Office experience
  • Technical aptitude and ability to learn software programs

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals
Customer Success Account Manager

Reports To:

Customer Success Manager

Job Summary:

As a Customer Success Account Manager, you will represent the voice of the customer and be their advocate at CaseWorthy. This candidate will work closely with our clients to ensure they are satisfied with the services they receive. They will also provide technical support to customers with the goal to keep customers satisfied with our product. 

Job Responsibilities:

  • Develop and maintain support procedures, database accuracy, and client problem resolutions. 

  • Assist and train customers with correct use of CaseWorthy application. 

  • Assist customers with application customization. 

  • Perform tests on pre-released software. 

  • Document all customer interactions in CaseWorthy support tool.

  • Effectively communicate issue resolutions to the customer in 

Job Skills & Qualifications:

  • Associate degree
  • 1-2 year’s account management experience
  • 1 year software or technical support experience
  • Strong Microsoft Office experience
  • Technical aptitude and ability to learn software programs
  • Effective oral, written, and interpersonal communication skills
  • Ability to work as a team
  • Ability to work independently with minimum amount of supervision

Preferred Skills:

Bachelor’s Degree (or equivalent education and work experience) 

Company Summary

CaseWorthy has been raising the bar on how human service organizations interact with their software partner. It is our dream to help non-profits, HHS organizations, and other government agencies achieve greater efficiency in the work they do every day. We see our technology as the backbone that supports and connects all data and systems into a single platform, so our partners can easily get to the information they need, when they need it. It is our mission to empower organizations with smart software that automates and simplifies day-to-day processes and will enrich the lives of the people they serve.

What You’ll Love About Us

  • Work Remotely: Live and work wherever you like!
  • Benefits: We offer 2 health plans, dental, vision, life insurance, and 401K
  • Time Off: We start with 3 weeks of vacation, plus sick time, 9 paid holidays, and even a day for your birthday
  • Culture: We like to get things done while still having fun
  • Employees: You will be working with a group of smart, funny, and hard-working individuals

Apply Now

Learn More

Join Our Team

CaseWorthy is committed to creating and maintaining a business culture with a foundation of trust, integrity, passion, accountability and a strong work ethic. Joining our team means becoming part of a community that supports not only our nonprofit clients, but also each other. We work collaboratively and intentionally to provide valuable data and software solutions to the community-aiding organizations with whom we partner. To work with us in this field is to have a career with purpose and to know that your job truly makes a difference.

View Open Positions

Our Values

Excellence:

We strive for excellence. We take pride in our work. We go above and beyond the call of duty.

Collaboration:

We’re stronger together, our team has a cooperative spirit and mutual respect. Good ideas come from anywhere, so the more voices the better.

Service:

Our clients are at the heart of everything we do. We strive to provide a service that’s anything but basic.

Compassion:

It’s compassion and kindness that wins over our clients at the end of the day, and that effort of understanding and accepting others is one of our biggest strengths.

Empower:

We have the resources and freedom needed to complete our projects. We work to enrich the lives of everyone we serve.

We are pleased to offer a wide variety of competitive benefits to our employees.

  • Medical, Dental, Vision, Life, 401K
  • Paid holidays
  • Vacation time
  • Sick time
  • Short Term and Long Term Disability
  • Parental leave
  • Adoption leave
  • Bereavement leave
  • Medical leave
  • Military leave

Do you want to make a difference in a challenging and highly rewarding job? Apply today!