2. Be Flexible
Medical emergencies, falls, and unforeseeable circumstances can quickly change a client’s case management needs. Case managers working with older adults must remain flexible and quick to react to new information.
3. Prioritize Communication With Families
Families with aging loved ones may feel obligated to help manage care, which can introduce new stressors to the family dynamic. Case managers specializing in geriatric care don’t just provide advocacy and support to their clients – they also help their clients’ family members and loved ones. By proactively communicating with client families, case managers reduce stress and can openly engage loved ones in any care plan changes, decision-making, and long-term planning.
4. Invest in Case Management Software Designed for Senior Care
Selecting the right case management tool can drastically reduce the burden of administrative case management tasks while ensuring client records are stored securely. Here are some key features you may want to consider looking for in your senior case management services software:
- Meal Delivery Coordination: Nutritional management helps ensure older adults are provided with healthy foods to enhance their overall well-being. Some case management software solutions – including CaseWorthy Case Management Software for Seniors – provide integrated mobile meal delivery app functionality. Learn more about ServTracker by CaseWorthy.
- Individual Wellness Care Plans: Find a case management platform that enables you to coordinate medical and non-medical referrals and appointments, tailored to your older client’s unique needs. Do they need transportation services, in-home support, occupational therapy, medication delivery, and/or meal delivery? CaseWorthy’s flexible platform has senior care templates and customizable integrations to coordinate a multitude of senior care services.
- Detailed Case Notes: Managing cases involving older adults can be complex and demanding. Make sure that your case management software enables case workers to input detailed case notes and even make custom note formats.
- Automated Workflows: Automations help caseworkers streamline everyday tasks and save time.
- Shift Notes: Some senior care organizations have multiple personnel supporting each client. With shift note functions, case managers can ensure streamlined care delivery across a matrixed team or providers.
- Voice-to-Text Notation: This feature can save caseworkers a lot of time – particularly in complex cases.
- Medication Management: Case management software that populates a recent history of medications administered ensures older adult clients are adhering to their doctor’s prescriptions.
- ADL and IADL Checklists: Make sure your case management software enables you to conduct and record vulnerability assessments and other wellness evaluations, including ADL and IADL occupational therapy checklists.
- Cloud-Based Platform: You should be able to securely access your case management dashboards from anywhere, anytime. Cloud-based software solutions enable teams to update client data in real time while on-the-go.
- Security Compliance: Pick a platform with world-class data protection. Make sure it’s compliant with current HIPAA, LIHEAP, and HMIS regulations.