How nonprofits benefit from virtual case management
While communication has been occurring virtually on a more regular basis, sectors driven by compassion have been more hesitant to adopt new technology. However, because of the COVID-19 pandemic, change was inevitable. 2020 caused many nonprofit organizations to begin serving clients remotely and use advanced technology to administer programs with surprising success. This historic global event forced the rapid adoption and integration of these technologies so case management could continue to work, especially during a time when needs were at an all-time high. As these technologies and resources rise in popularity and continue to increase efficiency, case management techniques will begin to rely on them more heavily, changing the ways that case managers and clients interact and build relationships.