Health and human services programs will be delivered much differently to clients than before, which could easily leave many people behind if nonprofits don’t implement these technologies gradually, methodically, and with everyone’s needs in mind. Virtual case managers will need to learn to be flexible with the give and take of new methodologies and ideas as they adapt to new patterns of work.
While the need to connect is ever-present, nonprofits must work hard to find ways to create those connections in virtual atmospheres. Case manager-client relationships will inevitably change as a result of virtual/remote case management techniques. Case managers will be more likely to meet with clients via video calls, which may change a conversation dynamic due to virtual closeness and physical distance.
In a similar way, virtual case management is likely to impact staff relationships, as many case managers and social workers will continue to operate in hybrid or remote environments and teams. Furthermore, the advent of technologies that fundamentally change workflows is signalling the need to train social work and human services professionals and their clients on how to use these resources.
As mentioned previously, many concerns regarding security and confidentiality will also arise and require solutions in order for virtual case management to become more mainstream. It’s essential that any tool a nonprofit uses, particularly when communicating with vulnerable populations, is highly secure and compliant. Many case management software companies are already beginning to address these issues, in recognition of how important this shift in the nonprofit industry will be.