Clinical case management is a more in-depth form of the Standard Community Care model in which case managers exercise more oversight over a program than in the Brokerage model. They often serve as clinicians or primary care providers to their clients, providing specialized care and in-depth program coordination. The case manager is more focused on individual clients and tracks their progress and outcomes, guiding them with a helping hand through their programs. Because of the case manager’s involvement in the program, they’re more likely to understand the client’s needs and address them in a positive, adaptive manner. Here are some features that characterize clinical case management.